FAQ

1. What is Mashroo and what does it represent?

Answer: Mashroo is a brand that offers quality, ethical timepieces. The name "Mashroo" signifies all those things that are lawful for human consumption, emphasizing our commitment to providing watches of the highest standards.

2. Why should I choose Mashroo Watches for my timepiece needs?

Answer: Mashroo Watches stands out as India's one of the best quality assured registered watches brand. With in-house designing and production, we maintain stringent quality control. Our watches meet international standards, ensuring exceptional quality, comfort, and style.

3. What are the different types of watches available at Mashroo?

Answer: At Mashroo Watches, we offer a diverse range of watch styles, including dress watches, sports watches, chronographs, automatic watches, and more. Our collection caters to various preferences and occasions.

    4. Are Mashroo Watches water-resistant?

Answer: Yes, many of our Mashroo Watches are water-resistant. The level of water resistance varies between models, and the specifications can be found in the product descriptions of each watch.

    5. How do I determine the right watch size for my wrist?

Answer: To determine the right watch size for your wrist, measure the circumference of your wrist with a flexible measuring tape or use a printable watch sizing guide available on our website. Compare your wrist size with the recommended case diameter provided for each watch model.

    6. Can the watch strap length be adjusted?

Answer: Yes, the watch strap length can often be adjusted. Many Mashroo Watches come with adjustable straps or deployant clasps to ensure a comfortable and secure fit. Instructions for strap adjustments can be found in the watch's user manual or on our website.

    7. Does Mashroo offer a warranty for its watches?

Answer: Yes, we provide a warranty for our Mashroo Watches. The specific warranty period and coverage details may vary depending on the model. Please refer to the warranty information provided with your purchased watch or contact our customer care for further assistance.

   8. How should I care for my Mashroo Watch?

Answer: Proper care for your Mashroo Watch includes keeping it away from extreme temperatures, magnetic fields, and water if it is not water-resistant. Regularly wipe the watch with a soft, lint-free cloth to remove dust and maintain its shine. For mechanical watches, regular servicing is recommended to ensure accurate timekeeping.

   9. Are Mashroo Watches suitable for both men and women?

Answer: Yes, Mashroo Watches offer styles suitable for both men and women. Our collection includes watches with gender-neutral designs, as well as distinct models tailored to different preferences.

   10. What payment methods are accepted for purchasing a Mashroo Watch?

Answer: We accept various payment methods, including credit cards, debit cards, online payment wallets, and bank transfers. The available payment options are displayed during the checkout process on our website.

   11. Can I return or exchange a Mashroo Watch if I'm not satisfied?

Answer: We have a return and exchange policy in place. If you are not satisfied with your Mashroo Watch, you can initiate a return or exchange within a specified period. Please refer to our website or contact our customer care for detailed instructions and eligibility criteria.

   12. How long does shipping take for Mashroo Watches?

Answer: Shipping times may vary depending on your location and the chosen shipping method. We strive to process and ship orders as quickly as possible. Estimated delivery times can be found on our website or provided during the checkout process.

   13. Are there any ongoing promotions or discounts for Mashroo Watches?

Answer: We frequently offer promotions and discounts on our Mashroo Watches. Stay updated by visiting our website, or following our social media channels to ensure you don't miss out on any special offers.

   14. Can I track the status of my watch order?

Answer: Yes, you can track the status of your watch order. Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this information to monitor the progress of your shipment.

   15. How can I contact customer support for watch-related inquiries or assistance?

Answer: For any watch-related inquiries or assistance, you can reach our customer support team through live chat on our website, via email at mashroo.ae@gmail.com, or by contacting us on WhatsApp at +971 52 885 1444. Our dedicated team is available to provide prompt assistance.